Interview with documizers customer and partner DIFFERIT
'Our quotations really stand out now'
DIFFERIT has been an implementation partner of AFAS since 2017. Based in Hengelo, it serves all of the Netherlands and Belgium with 26 professionals, managed by director Tarik El Hamdaoui: “DIFFERIT is one of the few official AFAS partners in the Netherlands. We implement new systems and optimize existing ones. As an additional service, we offer dashboarding with PowerBI, and integrate industryspecific software with AFAS.”
Flexible quotations
Evert Smedes is responsible for sales at DIFFERIT. To improve the sales process, he was looking for a way to automate sales documents: “This is already possible in AFAS, but we run into specific issues that require even more flexibility. That’s why we have different text blocks in DocuFlow for different situations in a single document template. We used to create our quotations with Microsoft Word, but we were looking for more standardization so we could streamline the process.”
“Customization of the standard offering is possible with DocuFlow.”
Fewer errors, better service
For Smedes, there were plenty of reasons to automate the document process for quotations as much as possible: “We wanted to work more efficiently, with less chance of errors. This way we can help our customers faster and better.”
Since February 18, 2021, DIFFERIT has been working with DocuFlow from Documizers. Smedes: “With DocuFlow, we’ve set up our document process for quotations from start to finish. We’ve logged our entire service offering in AFAS, and we can now retrieve this information automatically with DocuFlow in fixed module and sectorspecific text blocks. That way we’re all speaking the same language. And customization of the standard offering is possible: we can incorporate customer-specific information very quickly.”
"Our entire quotation process is now 50 to 60% faster than it was before."
Anyone can work with DocuFlow
Smedes and El Hamdaoui have noticed a major gain in speed: “Our entire quotation process is now 50 to 60% faster than it was before. That’s a big step forward. In addition, we’re reducing the risk of errors and are working more consistently.” Smedes worked together with Marketing to create a professional quotation template: “With DocuFlow, we can apply our visual identity to all the individual elements in
quotations, so they really have DIFFERIT in their DNA. This helps set us apart from competitors with a standard document. Our quotations really stand out now. And that’s the feedback we’re getting: ‘You guys respond really fast and do a great job. The look and feel are just great.’ A further advantage is that anyone at DIFFERIT can now easily create a sales document without the help of an IT person, for example.”
AFAS Software and DocuFlow
Smedes sees that DocuFlow is a valuable addition for many AFAS users: “DocuFlow makes document processes even more user-friendly and goes beyond what’s offered in AFAS as standard. That’s a must if you want more customization. Creating, managing and signing your quotations also becomes easier. That’s all the more useful because our customers are located throughout the Netherlands and Belgium, and so are our consultants.”
"This helps set us apart from competitors with a standard document. Our quotations really stand out now"
Mapping out the new document process
DIFFERIT uses AFAS to record customer data, among other things. In AFAS, DIFFERIT prepares sales documents such as quotations, brochures, contracts and agreements.
Sales documents
- DIFFERIT selects a quotation template that has been set up with DocuFlow.
- DocuFlow retrieves the data needed for the quotation in AFAS.
- DocuFlow creates the quotation in Word.
- DIFFERIT reviews, edits and approves the quotation.
- DocuFlow opens Outlook and creates an automated accompanying email and the general terms and conditions.
- DocuFlow sends the quotation via Outlook and stores it in SharePoint.
- AFAS digital signing inserts the digital signatures of all signatories internally.
- The prospect or customer receives the quotation, signs it digitally, and gets confirmation.
- DIFFERIT gets the signed quotation back, and an email notification is sent to Sales.
Partners
DocuFlow is also a godsend for many DIFFERIT customers. El Hamdaoui says a partnership with Documizers was therefore a no-brainer: “We’ve actually become ambassadors for DocuFlow: if we see added value for our customers, we also recommend it to them. AFAS is good with standard documents, but DocuFlow is ideal when it comes to customization.”
Smedes adds in closing: “The implementation takes only two days. For me, after one day, it was already clear how it works. Documizers is really helpful. They respond quickly to questions. It doesn’t feel like a business relationship, it feels like they’re really working together with us.”
"We’ve actually become ambassadors for DocuFlow: if we see added value for our customers, we also recommend it to them."
About DIFFERIT
As a certified AFAS Partner, DIFFERIT supports organizations that use AFAS software to optimize business processes. The team consists of 23 employees. DIFFERIT is located in Enschede.
Everything You Need to Know About DocuFlow
Download the brochure. It provides a detailed explanation of all DocuFlow functionalities.
More information at differit.nl
Documizers versimpelt documentprocessen met DocuFlow.
DocuFlow also offers benefits such as:
- Professionalization of communication workflows;
- Standardization and a consistent way of working;
- Prevention of (human) errors;
- Insight into document workflows;
- Centralized management of templates, processes, and documents.
