Stable. That’s the word that best describes the constant high quality of the drinking water that Evides supplies to its customers. And it also describes the systems the company uses. These systems all contribute to the water company’s work processes in their own unique way, such as DocuFlow from Documizers, which Evides uses to automate document processes.
Clean and safe drinking water is a primary necessity of life. It is Evides’ top priority to deliver great-tasting, sustainably produced and healthy tap water to consumers. To make that happen, Evides’ Drinking Water System Monitoring department (CDWI by their Dutch initials) closely monitors all companies in their service area that are involved in supplying the drinking water on to employees, customers or patients, for example, through a safe drinking water system. Christa Barto, the department’s data manager, is responsible for making sure that all the details needed for that are accurate. Seeing as there are 2.5 million customers in total, we are talking a large number of business users and a lot of data.
Automated document processes
The drinking water that comes out of the tap in Evides’ service area is of top quality. ‘It simply couldn’t be better,’ says Barto. Where there was room for improvement, however, was in the (administrative) processes relating to the primary water supply process. In 2012, Evides launched a major IT project called ‘Waterkracht’ (which means ‘hydropower’ in Dutch) to reduce the total number of applications they were using, some of which they had built themselves, to five large standard applications. In total, roughly one hundred processes were automated, and the CDWI department also automated the document processes.
A single interface
Evides selected Documizers for the latter and it was not a difficult choice. ‘There were basically only two companies in the whole world that could meet our requirements. An American-based company and Documizers,’ says IT employee Peter Rijkhoek, who is responsible for the technical management of various applications. ‘The main requirement was that we wanted inspectors to be able to generate documents and archive them without having to launch all kinds of systems, so basically without them having to do extra work.’ And we now have that capability. ‘All the software we use has been integrated into the interface,’ says Rijkhoek. ‘Employees start it up and the software takes it from there. They have no idea that DocuFlow from Documizers is there in the background making sure the document processes run so smoothly.’ Barto concurs laughingly: ‘I’m a real user, I know what I have to do myself, but when it comes to things running in the background, I call Peter.’