{"id":18943,"date":"2022-11-29T12:14:23","date_gmt":"2022-11-29T10:14:23","guid":{"rendered":"https:\/\/documizers.com\/?post_type=klantverhalen&p=18943"},"modified":"2026-06-23T15:17:58","modified_gmt":"2026-06-23T13:17:58","slug":"handicapnl-saves-625-hours-a-year-on-contracts-alone","status":"publish","type":"klantverhalen","link":"https:\/\/documizers.com\/en\/customerstories\/handicapnl-saves-625-hours-a-year-on-contracts-alone\/","title":{"rendered":"\u2018HandicapNL saves 625 hours a year on contracts alone\u2019"},"content":{"rendered":"\t\t
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Interview with Erwin de Winter. Manager ICT & Information at HandicapNL <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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HandicapNL wants the more than two million people in the Netherlands who have disabilities to have meaningful day-to-day lives. Under the guidance of Erwin de Winter, ICT & Information Manager, HandicapNL chose Salesforce in 2016 to make even more of an impact. Implementation partner Bluedesk CRM and Documizers worked together to help HandicapNL make their processes more efficient and gain more control over their data.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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For HandicapNL, the time was ripe in January 2016 for a new CRM. Erwin tells us why: \u2018We were using three different systems. They were outdated, and we were looking for a single solution that could do on its own what they\u2019d been able to do together.\u2019 Erwin and his colleagues also wanted to make better use of the data they had: \u2018We often depended on consultants for data, and it was difficult to make reports ourselves. We didn\u2019t feel like we owned the data.\u2019<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Working smarter with Salesforce\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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HandicapNL had quite a few CRM systems on its radar, including those outside the charity sector. Erwin eventually selected seven parties, including Salesforce, which then went on to win. \u2018Salesforce makes data easily accessible, and had already proven itself for other charities. It was also really important to us that the new CRM should be a cloud solution. Moreover, the ecosystem is quite comprehensive, with numerous organisations and applications that help you improve your business processes.\u2019<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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Bluedesk CRM & Documizers\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Implementation partner Bluedesk CRM set up Salesforce for such activities as donor management, project requests and [Buddies], HandicapNL\u2019s project for matching volunteers with people who have disabilities. Erwin explains: \u2018We now have more insights into all of our projects. Why are we doing this, who are we doing it for, and how are we doing it? Knowing the answers to these questions means our impact and our visibility are growing.\u2019 It quickly became apparent that HandicapNL could also benefit from more-efficient document management, so Bluedesk CRM turned to its partner Documizers for help in 2019.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Easier document flows\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Erwin explains: \u2018We used to work with two other document management applications, but the performance was never quite up to scratch. It was also difficult to create other templates, so a consultant always had to do that for us. With Documizers, we can do it all ourselves.\u2019<\/p>

\u00a0<\/p>

DocuFlow, the online solution, automates all document and email processes for HandicapNL. Erwin explains: \u2018We can now format our letters and emails, including our thank-you letter to donors, within Salesforce, and send them straight from the system. All the information for the right person is entered straight away, so we no longer need to edit the letter first in Word and then upload it. This avoids the risk of errors that that used to entail. DocuFlow saves us a lot of time and a lot of hassle.\u2019<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u2018We can now format our letters and\nemails, including our thank-you letter to\ndonors, within Salesforce, and send\nthem straight from the system.\u2019\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Saving with digital signing\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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HandicapNL saves a lot of time with standard letters via Documizers: \u2018All the information in the documents is linked up to our records in Salesforce. Printing or emailing is now done at the push of a button.\u2019 HandicapNL also deliberately chose Documizers for the \u2018digital signing\u2019 service.<\/p>

\u00a0<\/p>

\u2018We use that for our volunteer contracts, among other things. No more letters back and forth, no more waiting around for a signature. By my reckoning, that alone saves us at least 15 minutes per contract and we have about 2,500 of those a year.\u2019 What Erwin wants to see next is also to have all personal contracts processed digitally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Flexible cooperation\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Erwin appreciates the cooperation with Bluedesk CRM and Documizers: \u2018Bluedesk CRM had everything well under control, and with Service Studio it can quickly offer help with small configurations. They also make sure that the solutions I discuss with Documizers work. I like the fact that Documizers is a Dutch business, because language and time differences can make communication difficult. I can just call and have someone come by. I also think digital signing is a plus: other companies didn\u2019t have that.\u2019<\/p>


Erwin has the following tip: \u2018Find out whether a solution already offers, out of the box, what you\u2019re expecting. I think you shouldn\u2019t want to change too much: the basics should already be there.\u2019<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u2018By my reckoning, with our volunteer\ncontracts alone, we save at least 15\nminutes per contract, and we have\nabout 2,500 of those each year.\u2019\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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About HandicapNL<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Over two million people in the Netherlands live with a disability. HandicapNL wants everyone who has a disability to have a normal, meaningful day-to-day life. Based in Odijk, it works with national, regional and local initiatives in such areas as rehabilitation training, friendship (\u2018buddy\u2019) projects, and support for informal caregivers. HandicapNL employs some 35 staff and has over 150,000 contacts, including donors and volunteers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Everything You Need to Know About DocuFlow<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Download the brochure. It provides a detailed explanation of all DocuFlow functionalities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDownload the brochure<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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More information at handicap.nl<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Documizers versimpelt\ndocumentprocessen\nmet DocuFlow.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00a0<\/p>

DocuFlow is an online platform that automatically generates and processes documents and emails. The application streamlines all your document-related activities into a single document workflow and connects the associated applications. As a result, creating, sending, digitally signing, and archiving documents such as contracts, quotations, and purchase orders becomes effortless.<\/p><\/div><\/div><\/div><\/div>

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DocuFlow also offers benefits such as:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  1. Professionalization of communication workflows;<\/li>
  2. Standardization and a consistent way of working;<\/li>
  3. Prevention of (human) errors;<\/li>
  4. Insight into document workflows;<\/li>
  5. Centralized management of templates, processes, and documents.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    More information<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tEverything about DocuFlow<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Interview with Erwin de Winter. Manager ICT & Information at HandicapNL HandicapNL wants the more than two million people in the Netherlands who have disabilities to have meaningful day-to-day lives. Under the guidance of Erwin de Winter, ICT & Information Manager, HandicapNL chose Salesforce in 2016 to make even more of an impact. Implementation partner […]<\/p>\n","protected":false},"author":1,"featured_media":4835,"parent":0,"menu_order":25,"template":"","format":"standard","verhaaltype":[72],"class_list":["post-18943","klantverhalen","type-klantverhalen","status-publish","format-standard","has-post-thumbnail","hentry","verhaaltype-customer-cases"],"acf":[],"yoast_head":"\nDocumizers | The story of HandicapNL<\/title>\n<meta name=\"description\" content=\"Documizers supports HandicapNL with the digitization and automation of document processes. The DocuFlow application facilitates internal document flows. ICT & Information Manager, Erwin de Winter, talks about the how and what.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/documizers.com\/en\/customerstories\/handicapnl-saves-625-hours-a-year-on-contracts-alone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Documizers | The story of HandicapNL\" \/>\n<meta property=\"og:description\" content=\"Documizers supports HandicapNL with the digitization and automation of document processes. The DocuFlow application facilitates internal document flows. 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