Interview with Farhan Masood, Application Manager at Dille & Kamille
“Dille & Kamille streamlines procurement for all its shops with DocuFlow”
With 43 retail outlets in the Netherlands and other countries, Dille & Kamille expects rapid expansion in the coming years. With the switch from SAP to Business Central in 2021, the retail chain was looking for a new automated solution for all purchase orders, packing slips, invoices and credit notes. And it found it, too, in DocuFlow from Documizers.
Growing bigger
With the growth of Dille & Kamille – the formula aims to add 5 new shops per year – switching from SAP to Microsoft Business Central appeared to be the way to go. To make this switch, application manager Farhan Masood worked with implementation partner SucceedIT: “They recommended DocuFlow for our document management. We now use this to automate our purchase orders, packing slips, invoices and credit notes.”
“We have a lot of shops and a lot of items, which also means a lot of transactions.”
Streamlined procurement
With 43 shops and a product range in the hundreds, document automation delivers major benefits. “We have a lot of shops and a lot of items, which also means a lot of transactions. We process an average of 8 packing slips here every day. Now a packing slip is automatically sent to the shops and the printer, which saves us a lot of time and makes our own ordering process easier.”
“To me, collaboration is very important – and that is very pleasant with Documizers.”
Co-creation
The switch to a new system was a big one for Dille & Kamille. Masood explains, “We optimised a lot in the first phase. It’s all working now, so we can put the finishing touches on it. To me, collaboration in
something like this is very important – and that is very pleasant with Documizers. I can say what I want and they will ensure that it gets done and done well. They are easy to reach and handle problems promptly. We are on the same page: we don’t dwell on the impossible but rather think in terms of solutions.”
Mapping out the new document process
Dille & Kamille uses Microsoft Business Central for the source data and AXI for procurement. DocuFlow handles the documents in the background with Microsoft Word and Outlook.
Purchase orders
- Dille & Kamille prepares the order (items, quantities, etc.) in Microsoft Business Central.
- DocuFlow automatically generates the purchase order.
- Dille & Kamille makes the text supplier specific.
- The supplier automatically receives the order by email.
“Speed is essential in retail, and Documizers delivers that too”
Packing slips
- Dille & Kamille retail staff receive automatic re-order suggestions in AXI.
- Retail staff check, add items and send the purchase order.
- Distribution centre in Waddinxveen receives the orders.
- Distribution centre checks and processes the order.
- DocuFlow automatically generates the packing slip.
- The packing slip is printed and emailed to the shops.
- The orders are shipped to the shops.
For invoices and credit notes, automatic emails are sent to the Finance department where these are processed further.
Why DocuFlow for retailers?
Why is DocuFlow a solution for other retailers too? Masood mentions collaboration, user-friendliness and speed as the biggest benefits. “In retail, cooperation simply has to be good. You expect a partner to understand your business, contribute ideas and think in terms of solutions. Furthermore, a system has to be easy to use for all users at all levels and also work well with your other systems. And last but not least, speed is essential in retail, and Documizers delivers that too. They’re easy to reach and quick to respond.”
Everything You Need to Know About DocuFlow
Download the brochure. It provides a detailed explanation of all DocuFlow functionalities.
More information at www.dille-kamille.nl
Documizers versimpelt documentprocessen met DocuFlow.
DocuFlow also offers benefits such as:
- Professionalization of communication workflows;
- Standardization and a consistent way of working;
- Prevention of (human) errors;
- Insight into document workflows;
- Centralized management of templates, processes, and documents.
